Adventures Thailand Guest Relations

Supervisor: Adventures Base Hostel Leader

Location: Chiang Mai, Thailand

Classification: Salary

Fundraising Goal: TBD

Commitment: 3 Year minimum

Summary of Job

The Adventures Thailand Guest Relations position is responsible for creating positive guest interactions, managing staff relations and bookings, and creating a welcoming spiritual and physical atmosphere for guests during their stay at the Hostel/Guesthouse so that Guests have an exceptional guest experience.

Essential Duties and Responsibilities

• The Adventures Thailand Guest Relations position is responsible for the following ministerial duties:

  • Interaction with guests - develop a rapport with guests from when they arrive at the Hostel/Guesthouse until they depart; be ready to share the vision behind the Hostel/Guesthouse and be an example of Christ to them/live out the Kingdom in front of them; be ready to engage in Kingdom conversations

  • Cover the house in prayer - each room is prayed over before guests arrive, each area of the house, each meal

  • Participate in weekly devotions with the team, taking turns to lead

  • Staff relations - get to know the employees and tuk tuk drivers; manage relationships (we see staff/employees/drivers as one big family working together); assist the Staff Manager in dealing with situations that arise

  • World Race - help facilitate debriefs and team ministry, manage the balance between guests and ministry teams when both are present; ensure that the Guest Experience remains exceptional

  • Develop a team of ministry partners to complete the fundraising goal. (Amount to be determined). Through this process ministering to partners through prayer and teaching biblical truths is essential. (I Corinthians 9:14, Philippians 4:17) Training for this located at: www.support.adventures.org

• The Adventures Thailand Guest Relations position accomplishes these ministerial duties through the following administrative tasks:

  • Act as Manager on Duty (MOD) during your shift - support the receptionist during busy times; be available to help guests; deal with situations as they arise

  • Property Management System - be knowledgeable about and able to work with the PMS in handling reservations, check-ins, check-outs, sale and expense transactions, invoicing

  • Online Travel Agents (OTAs) - be comfortable in each OTA platform to manage bookings and send messages to guests

  • Communication - check email throughout shift and write professionally to guests; make any necessary phone calls when reception is unavailable; communicate information to other employees and staff via the approved method

  • Concierge Services - be knowledgeable about all of the services we offer and about Chiang Mai; be available to talk with guests about what to do during their stay; book tours and transportation; make reservations; order delivery food for guests

  • Finances - manage spreadsheets, handle cash transactions when necessary, balance the books at the end of the day

  • Maintenance - facilitate housekeeping and any necessary repairs

Competencies Required

• Professing Christian with established record of high Christian character,  integrity, servant leadership, maturity, and a positive attitude

• Character and Integrity – must have strong Christian moral principles, be trustworthy, honest, fair, and display the Fruit of the Spirit in both word and action

• Servant leadership – must lead as Christ did with humility, considering their needs above your own and making it your priority to improve those you serve

• Maturity – must be strong spiritually, responding appropriately with respect to the time and place of every situation

• Positive attitude – must always be willing to do your best with what is asked of you

• Understand and embrace the core values, culture, and ministry of Adventures in Missions.

• Leadership (servant-hearted, 1-2 years of leadership experience)

• Clear demonstration of business aptitude and eagerness to learn more about the business world (problem solving, project management, finance, dashboards, etc)